WLDCU - Questions and Concerns

We want every experience with our team to be a great one. When it is, we'd love to hear about it. When it isn't, we want to know, so we can make it right and get better for every member.

Share a great experience

Did someone on our team go above and beyond? Tell us! Send a quick email or a note in the mail. Please include your branch and the name of the team member(s) who helped you, so they get the recognition they deserve. We may also share your kind words with our Board of Directors at their next meeting.

Email: feedback@wldcu.com
Mail: Williams Lake and District Credit Union, Administration Branch, 139 Third Avenue North, Williams Lake, BC V2G 2A5

Let us know about a concern

We're sorry something didn't go the way it should have. We take every concern seriously, and we'll work with you to resolve it as quickly as we can.

Within two business days of hearing from you, we'll:

confirm we've received your concern
resolve it right away, if we can
ask for any other information we need
let you know who's handling it and when you can expect to hear back

Step 1: Gather what will help us help you

Having these on hand helps us resolve things faster. Don't worry if you don't have them all.

your account number
how you'd like us to contact you
any relevant dates, statements or other documents
the name of the team member you dealt with
what a good resolution would look like to you

Step 2: Talk with us

Start with the team member you've been working with, or their supervisor. Our team members are empowered to resolve concerns, and most are settled right there.
If that doesn't resolve it, ask to speak with your Branch Manager.
Still not resolved? Reach out to our Manager, Operations.
If you still feel your concern hasn't been resolved, you can contact our VP Member Experience, Culture & Credit or our Chief Executive Officer.

Branch Managers

100 Mile House: Shayla Edlund
ShaylaEdlund@wldcu.com | 250.302.0411

Bella Coola Valley: Amanda Cook
AmandaCook@wldcu.com | 250.799.5949

Williams Lake: Darrell Garreau
DarrellGarreau@wldcu.com | 250.302.0413

Manager, Operations

Angela Glover
AngelaGlover@wldcu.com | 250.398.9603

VP Member Experience, Culture & Credit

Nolan Hill
NolanHill@wldcu.com | 250.398.9605

You can also reach us at feedback@wldcu.com, or by mail at Williams Lake and District Credit Union, Administration Branch, 139 Third Avenue North, Williams Lake, BC V2G 2A5.

Step 3: Write to the Chair of our Board

If we haven't been able to resolve your concern through Steps 1 and 2, you can make a written submission to the Chair of our Board of Directors.

Email: feedback@wldcu.com
Mail: Williams Lake and District Credit Union, Administration Branch (Attn: Chair, Board of Directors), 139 Third Avenue North, Williams Lake, BC V2G 2A5

Independent help from OBSI

If your concern still isn't resolved, you can take it to the Ombudsman for Banking Services and Investments (OBSI). OBSI is an independent service that resolves disputes between financial institutions and their customers, and it's free for you to use.

OBSI can review your complaint if:

we've had 90 calendar days to address your complaint and haven't yet given you our final response, or
you've received our final response and you're still not satisfied. You have 180 calendar days from our final response to bring your complaint to OBSI.

Online: www.obsi.ca
Phone: 1-888-451-4519
Mail: 20 Queen Street West, Suite 2400, PO Box 8, Toronto, ON M5H 3R3