Scheduled Digital Banking Maintenance: September 23–24

We're upgrading our online and mobile banking platform to improve your experience.


Maintenance window: Wednesday, September 23 at 9:00 PM PT to Thursday, September 24 at 4:30 AM PT (up to 4 hours within this window)


What to expect: Online banking and our mobile app will be temporarily unavailable. Debit and credit card transactions are not affected.


What you can do: If you need to complete any online banking tasks, we recommend doing so before 9:00 PM PT on September 23.


After the upgrade, you may be prompted to update your mobile app. Thanks for bearing with us as we work to serve you better.

Send Us a Note

Looking for information or have a comment you'd like to share? Fill out the form below and we'll be in touch soon.

Please note, if you are an existing member and are requesting changes to your accounts or services, or requesting a transaction to be completed, please log into digital banking and send us a message by hovering over My Williams Lake, selecting Messages and clicking New Message.
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Requires consent

I consent to the Financial Institution, and its agents and representatives, collecting, using, and disclosing my personal information provided in connection with this Application, and any changes or additions to this information provided in the future, for the purposes of:

  1. providing me, or a third party for whom I am acting, with Financial Institution products and services that I have applied for or may apply for in the future and providing information to suppliers of products and services to me or the Financial Institution in connection with providing these Financial Institution products and services;
  2. understanding my needs and determining the suitability of products and services for me; determining my eligibility for these products and services;
  3. establishing my identity; verifying information provided by me with third parties including my employer and other financial institutions, verifying information provided by third parties; administering the Account; and making sure my records are kept separate from others with the same name;
  4. protecting me, a third party for whom I am acting, or the Financial Institution from error and fraud such as identity theft;
  5. collecting a debt owed to the Financial Institution;
  6. transferring or selling Financial Institution assets, such as in an acquisition, merger, loan syndication, securitization of loans, or sale of loans;
  7. complying with legal requirements, including money laundering laws and regulations.

I consent to the Financial Institution, and its agents and representatives, disclosing my personal information to:

  1. suppliers of products and services to me or the Financial Institution, including data service providers, cheque printers, card manufacturers, affiliates of the Financial Institution, provincial or national central Financial Institutions or trade associations, in connection with providing and administering my Account and other products and services provided to me, or a third party for whom I am acting;
  2. participants in the payment and clearing systems in connection with providing or administering my Account and other products and services provided to me or a third party for whom I am acting, and to other financial institutions that I request pay cheques drawn on the Financial Institution;

If there is more than 1 Applicant, I consent to the Financial Institution disclosing information about the Account as instructed by either/any 1 of the Applicants.

If you have questions about the collection, use and disclosure of your personal information by the Financial Institution, please contact us.

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